This award sets out to recognise and acknowledge the ongoing contribution that independent retailers make in growing and sustaining our economy and also acknowledges the leading role that retail plays in setting the standard for customer service excellence.
- Demonstrable ‘first class’ customer service
- A clear, concise and impactful plan for growth
- Strong business/financial/market performance
- Product and services innovation and differentiation
- Change agility – adapting to consumer /trading trends